We provide an innovative approach to identifying and addressing potential areas of risk that will benefit from more detailed, strategic oversight.
We undertake portfolio analysis and targeted reviews to assist your business to appropriately manage various demands and risks.
Our broad industry experience allows us to identify key issues and observations important to your business, and work with you to achieve valuable and measureable outcomes.
We can assist your business by:
- Analysing certain aspects of your claims portfolios to identify potential areas of risk such as claims duration (relevant to potential interest risk, and the Life Insurance Code of Practice timeframes) and policy age (relevant to non-disclosure remedies), with views such as by product, team or individual;
- Undertaking targeted reviews based on any issues identified;
- Triaging claims at the beginning of the assessment process;
- Providing observation reports identifying key issues and themes, with recommendations such as process changes, guideline improvements and training opportunities.